Furniture will be delivered to you via a common carrier (trucking company). The carrier will contact you to schedule a delivery time. Most carriers schedule deliveries Monday through Friday between the hours of 9AM to 5PM. You must be present to receive, inspect and sign for your delivery. DO NOT arrange to have shipments delivered when no one is home, if this happens we will not be held responsible for any damage that may have happened during transit. To make this delivery as easy and as smooth as possible please abide by the following guidelines:
1. The truck driver is only responsible for moving your merchandise to your front door, or just inside your entry way. They are not responsible for unloading the furniture. As many of our products are very bulky and heavy, some weighing in excess of 115 pounds, you may need to arrange for extra help in unloading the furniture.
2. DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU:
A. Count the number of cartons and verify that you have the correct
number.
B. Inspect the cartons carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness or any other signs of possible damage. If you even sense that there is any kind of freight damage, OPEN THE CARTONS WHILE THE DRIVER IS PRESENT AND INSPECT THE GOODS.
C. If you see or feel that the furniture is in good condition then sign the delivery receipt as is. If you feel that there is any kind of freight damage , or you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt BEFORE SIGNING IT. We cannot hold the trucking company responsible for damage unless you note all damage , or the problems with the outer carton, on the delivery receipt.
D. If you keep a shipment, and have damaged merchandise then you must KEEP THE OUTER CARTON(S) for the inspection and claim process.
E. If a shipment is in very poor condition, you have the option of refusing the entire shipment.
F. If you receive any damaged merchandise, please email us immediately and explain the details so we can initiate a claim.
Please have anyone else who may be the one receiving the freight read this letter. We appreciate your cooperation with these guidelines; they can help make receiving freight a much easier experience.
Most of our furniture requires some assembly. Please read our instructions carefully before assembling your furniture. |